Refund policy

Returns or Exchanges

  • We do not offer returns or exchanges because our products are personalized and made specifically for you.
  • You will be responsible for covering the costs if a new order needs to be placed.
  • If there are quality concerns (incorrect or damaged items) or an order was returned to us, please get in touch with us within 30 days of the estimated delivery date.

Refunds

  • If there are damaged or incorrectly delivered items, please get in touch with us within 30 days to report it.
  • We can either send you a replacement order or issue a refund.
  • To report any problems, please contact us at info@leighstees.ca with photos of the items, and we will address your concerns.
  • Please note that your bank or credit card company could take up to five (5) business days to process and post the refund.

Colour Consistency

  • We strive to minimize colour variations and ensure consistency.
  • Unfortunately, due to the nature of screen printing, 100% consistency cannot be guaranteed.
  • Variations within acceptable tolerance levels are not considered grounds for a claim.

Size and Colour Exchanges

  • We currently do not offer exchanges on any products.
  • If you have ordered a mislabelled item, please contact us within a week of receiving your order.
  • Include your order number and photos of the mislabelled item, and we'll arrange for a new one or issue a refund.

Damages and Issues

  • Any problems with items should be reported immediately upon receiving them.
  • Claims for misprinted/damaged/faulty items must be submitted within four weeks of receiving the product.
  • Claimed or rejected items will not be refunded, and you are responsible for placing new orders.

Order Lost in Transit

  • If your order is lost in transit, please submit your claim four weeks after the estimated delivery date.
  • Any errors on our part will be covered at our expense.

Exceptions / Non-returnable Items

  • Unfortunately, we cannot accept returns on sale items or gift cards.

Incorrect Address or Rejected Shipments

  • If an address is considered insufficient or delivery is rejected, the shipment will be disposed of safely.
  • You will need to submit a new order with an updated address, and you will be responsible for the costs of the new order.

Please note: This policy complies with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and is subject to their consumer rights policy. This policy will be interpreted in English, regardless of any translations made for any purpose.

We are here to help. For further queries or to initiate a claim, contact us at info@leighstees.ca